After placing your order, you must tell us the name and color you want to be written along with your order number in the question section. Since it is personalized, returns are not accepted. It is carefully handcrafted by our company from 925 sterling silver. All our products are 925 carat and have a stamp. Our stylish products that you can present to your loved ones or yourself are packaged in an equally stylish branded jewelry box. The average chain length for necklace products is between 42+5 cm. It varies depending on the model. There are 5 cm extension chains so you can adjust the length. We wish you to use our products in happy days...