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Terms and Conditions

Welcome to Carsi24.com (“Website”). By using this website, you agree to the following terms and conditions. Please read the following text carefully.

Table of Contents

Article 1 – Definitions
Article 2 – Our Identity
Article 3 – General Terms and Conditions
Article 4 – Offer
Article 5 – Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of the Right of Withdrawal
Article 9 – Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Continuous Transactions: Duration, Cancellation and Extension
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional and Different Provisions

Article 1 – Definitions

The following definitions apply in these terms and conditions:

  1. Cooling-off period: The period during which the consumer may exercise their right of withdrawal.
  2. Consumer: A natural person who is not acting in the course of a profession or business and who enters into a distance agreement with the entrepreneur.
  3. Day: A calendar day.
  4. Continuous transaction: A distance agreement relating to a series of products and/or services where the obligation to deliver and/or purchase is spread over time.
  5. Durable data carrier: Any device that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.
  6. Right of withdrawal: The consumer’s option to cancel the distance agreement within the cooling-off period.
  7. Model withdrawal form: The example withdrawal form provided by the entrepreneur that can be completed by the consumer when exercising the right of withdrawal.
  8. Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
  9. Distance agreement: An agreement concluded within a system organized by the entrepreneur for the remote sale of products and/or services, where one or more distance communication technologies are used exclusively until and including the conclusion of the agreement.
  10. Distance communication technology: A method that can be used to conclude an agreement without requiring the consumer and entrepreneur to be physically present in the same place at the same time.
  11. General Terms and Conditions: These current General Terms and Conditions of the entrepreneur.

Article 2 – Our Identity

Munazzo Fulfillment BV

Rietveldenweg 43 A
5222 AP ’s-Hertogenbosch
Netherlands

Phone number: +31 6 18130250
Email address: info@carsi24.com
KVK Number: 78069971
VAT Number: NL861253322B01

Article 3 – General Terms and Conditions

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.
  2. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the conclusion of the distance agreement that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge as soon as possible upon request.
  3. If the distance agreement is concluded electronically, notwithstanding the previous paragraph and before the conclusion of the distance agreement, these general terms and conditions may be provided electronically to the consumer in a way that allows them to easily store them on a durable data carrier.

If this is not reasonably possible, the entrepreneur will indicate before the conclusion of the distance agreement where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge upon request.

  1. If specific product or service terms apply in addition to these general terms and conditions, paragraphs 2 and 3 shall apply accordingly. In case of conflicting provisions between the general terms and conditions, the consumer shall always rely on the provision that is most favorable to them.
  2. If one or more provisions of these general terms and conditions become invalid or are annulled at any time, the remaining provisions and these terms and conditions shall remain fully effective. The invalid provision shall be replaced by a provision that approaches the original intention as closely as possible.
  3. Situations that are not regulated in these general terms and conditions shall be assessed according to the spirit of these general terms and conditions.
  4. Any uncertainty regarding the interpretation or content of one or more provisions of these general terms and conditions shall be interpreted according to the spirit of these terms and conditions.

    Article 4 – Offer

    1. If an offer has a limited validity period or is subject to specific conditions, this will be explicitly stated in the offer.
    2. The offer is non-binding. The entrepreneur has the right to modify or adjust the offer.
    3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly evaluate the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
    4. All images and specifications in the offer are indicative only and cannot give rise to compensation or termination of the agreement.
    5. Product images are a true representation of the products offered. However, the entrepreneur cannot guarantee that the displayed colors correspond exactly to the actual colors of the products.
    6. Every offer contains information that clearly explains the rights and obligations related to accepting the offer. This includes in particular:
    • The price including taxes;
    • Any shipping costs;
    • The way in which the agreement will be concluded and the actions required for this;
    • Whether the right of withdrawal applies;
    • The method of payment, delivery, and performance of the agreement;
    • The period for accepting the offer or the period during which the entrepreneur guarantees the stated price;
    • The amount of the distance communication costs if the use of distance communication technology is charged on a basis other than the normal basic rate for the communication method used;
    • Whether the agreement will be archived after conclusion and, if so, where the consumer can access it;
    • The possibility for the consumer to check and, if desired, restore the data provided by them under the agreement before concluding the agreement;
    • The languages in which the agreement can be concluded in addition to Dutch;
    • The codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes electronically;
    • The minimum duration of the distance agreement in case of a long-term transaction.

    Article 5 – Agreement

    1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and the conditions set out therein have been fulfilled.
    2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. The consumer may terminate the agreement as long as the acceptance has not been confirmed by the entrepreneur.
    3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.
    4. Within legal frameworks, the entrepreneur may investigate whether the consumer can meet their payment obligations, as well as all facts and factors important for responsibly entering into the distance agreement. If the entrepreneur has valid reasons based on this investigation not to enter into the agreement, the entrepreneur has the right to refuse an order or request with reasons or to attach special conditions to its execution.
    5. The entrepreneur shall provide the consumer with the following information, in writing or in a manner that allows the consumer to store it on a durable data carrier:
    • The visiting address of the entrepreneur’s branch where consumers can submit complaints;
    • The conditions and method for exercising the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    • Information regarding warranties and available after-sales services;
    • The information referred to in Article 4 paragraph 3 of these terms and conditions, unless this information has already been provided before the conclusion of the agreement;
    • The conditions for terminating the agreement if the duration of the agreement exceeds one year or is indefinite.
    1. In a continuous transaction, the provision in the previous paragraph applies only to the first delivery.
    2. Every agreement is concluded subject to sufficient availability of the relevant products.

    Article 6 – Right of Withdrawal

    For the delivery of products:

    1. The consumer has the right to terminate the agreement within 7 days after purchasing the products without giving any reason. This cooling-off period starts on the day after the product is received by the consumer or by a representative designated in advance by the consumer and communicated to the entrepreneur.
    2. The return shipping costs are the responsibility of the consumer.
    3. During the cooling-off period, the consumer shall handle the product and packaging carefully. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises the right of withdrawal, they must return the product to the entrepreneur with all supplied accessories and, where reasonably possible, in its original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur.
    4. If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 7 days from the date of receiving the product. The consumer must notify the entrepreneur using the model withdrawal form or another communication method such as email. After notifying the entrepreneur of their intention to withdraw, the consumer must return the product within 7 days. The consumer must prove that the delivered goods were returned on time, for example by means of a shipping receipt.
    5. If the consumer has not notified the entrepreneur of their intention to exercise the right of withdrawal or has not returned the product after the periods mentioned in paragraphs 2 and 3, the purchase becomes final.

    For the provision of services:

    1. The consumer has the right to terminate the agreement without giving any reason within a period of at least 7 days starting from the day the agreement for the provision of services is concluded.

      Article 7 – Costs in Case of Withdrawal

      1. If the consumer exercises the right of withdrawal, all costs related to returning the product shall be borne by the consumer.
      2. If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 7 days after cancellation. This refund is subject to the condition that the product has already been received back by the online retailer or that the consumer provides conclusive proof of the return shipment. Unless the consumer expressly agrees to another payment method, refunds will be made using the same payment method used by the consumer for the original transaction.
      3. The consumer is responsible for any decrease in the value of the product resulting from careless handling of the product.
      4. If the entrepreneur has not provided all legally required information regarding the right of withdrawal, the consumer cannot be held responsible for any reduction in the value of the product.
      5. To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the entrepreneur together with the offer and/or no later than upon delivery.

      Article 8 – Exclusion of the Right of Withdrawal

      1. The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly states this in the offer, or at least before concluding the agreement.
      2. Exclusion of the right of withdrawal is only possible for products:
      • That have been created by the entrepreneur according to the consumer’s specifications;
      • That are clearly personal in nature;
      • That cannot be returned due to their nature;
      • That can deteriorate or expire quickly;
      • Whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;
      • For individual newspapers and magazines;
      • For audio and video recordings and computer software where the consumer has broken the seal;
      • For hygiene products where the consumer has broken the seal.
      1. Exclusion of the right of withdrawal is only possible for services:
      • Related to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
      • Where delivery has started with the consumer’s explicit consent before the end of the cooling-off period;
      • Related to betting and lotteries.

      Article 9 – Price

      1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
      2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no influence. The offer shall state this relationship with market fluctuations and that the stated prices are target prices.
      3. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.
      4. Price increases after 3 months from the conclusion of the agreement are only permitted if the entrepreneur has foreseen this and:
      • They result from legal regulations or provisions;
      • The consumer has the right to terminate the agreement from the day the price increase takes effect.
      1. The prices stated in the offer of products or services include VAT.
      2. All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing or typing errors. In case of printing or typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

      Article 10 – Conformity and Warranty

      1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations applicable on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for normal use.
      2. Any warranty provided by the manufacturer or importer does not affect the legal rights and claims that the consumer may have against the entrepreneur under the agreement.
      3. Legal warranty applies to all products. The duration of the legal warranty may vary depending on the nature of the product.
      4. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after discovery.
      5. The warranty does not apply in the following cases:
      • The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
      • The delivered products have been exposed to abnormal conditions or handled carelessly, contrary to the entrepreneur’s instructions and/or packaging requirements;
      • The defect is fully or partially caused by government regulations regarding the nature or quality of the materials used.

      • Article 11 – Delivery and Execution

        1. The entrepreneur shall exercise the greatest possible care when receiving and fulfilling product orders and when assessing applications for the provision of services.
        2. The place of delivery shall be the address provided by the consumer to the company.
        3. Taking into account the provisions of paragraph 4 of this article, the company shall execute accepted orders as quickly as possible, but no later than within 30 days, unless the consumer has agreed to a longer delivery period.

        If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall be informed no later than 30 days after placing the order. In this case, the consumer has the right to terminate the agreement free of charge. The consumer is not entitled to compensation.

        1. All delivery periods are indicative only. The consumer cannot derive any rights from the stated delivery periods. Exceeding the delivery period does not entitle the consumer to compensation.
        2. In case of termination according to paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
        3. If delivery of an ordered product becomes impossible, the entrepreneur shall make every effort to provide a replacement product. At the latest upon delivery, the consumer shall be clearly and understandably informed that a replacement product will be provided. The right of withdrawal cannot be excluded for replacement products.
        4. Unless expressly agreed otherwise, the risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance by the consumer and communicated to the entrepreneur.
        5. For our furniture products, the production process takes approximately one month, and the delivery process takes an additional month.

        Article 12 – Continuous Transactions: Duration, Cancellation and Extension

        Cancellation

        1. The consumer may terminate an agreement concluded for an indefinite period and covering the regular delivery of products (including electricity) or services at any time, taking into account the agreed cancellation rules and with a notice period not exceeding one month.
        2. The consumer may terminate an agreement concluded for a fixed period and covering the regular delivery of products (including electricity) or services at the end of the fixed period, taking into account the agreed cancellation rules and with a notice period of no more than one month.
        3. The consumer may terminate the agreements mentioned in the previous paragraphs:
        • At any time and not be limited to cancellation at a specific time or during a specific period;
        • At least in the same manner as the agreement was concluded;
        • Always with the same notice period as the entrepreneur has agreed for themselves.

        Extension

        1. An agreement concluded for a fixed period that includes the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed period.
        2. Notwithstanding the previous paragraph, a fixed-term agreement for the regular delivery of daily news, weekly newspapers, and magazines may be automatically extended for a maximum period of three months if the consumer can terminate the extended agreement with a notice period of no more than one month.
        3. A fixed-term agreement covering the regular delivery of products or services may only be automatically extended indefinitely if the consumer can terminate the agreement at any time with a notice period of no more than one month.

        If the agreement concerns the regular delivery of daily, news, and weekly newspapers and magazines, but less frequently than once a month, the notice period may not exceed three months.

        1. A fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or promotional subscriptions) shall not be automatically continued and shall automatically end after the trial or promotional period.

        Duration

        1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the agreed end date.

        Article 13 – Payment

        1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days from the start of the cooling-off period referred to in Article 6 paragraph 1.

        For agreements regarding the provision of services, this period starts from the date the consumer receives confirmation of the agreement.

        1. The consumer is obliged to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.
        2. In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge reasonable costs communicated to the consumer in advance.

        3. Article 14 – Complaints Procedure

          1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
          2. Complaints regarding the performance of the agreement must be submitted to the entrepreneur in a complete and clearly described manner within 2 months after the consumer discovers the issue.
          3. Complaints submitted to the entrepreneur will be answered within 7 days from the date of receipt. If a complaint requires a longer foreseeable processing time, the entrepreneur will respond within the 7-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
          4. If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
          5. In case of a complaint, the consumer must first contact the entrepreneur.
          6. Unless the entrepreneur states otherwise in writing, submitting a complaint does not suspend the entrepreneur’s obligations.
          7. If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at their discretion, replace or repair the delivered products free of charge.

          Article 15 – Disputes

          1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.
          2. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention) does not apply.

          Article 16 – Additional and Different Provisions

          Additional or different provisions from these general terms and conditions may not be to the disadvantage of the consumer and must be recorded in writing or in a manner that allows the consumer to store them on a durable data carrier.

          Shipping Conditions

          The shipping method may vary depending on the size of the products.

          For shipments made by truck, additional shipping charges may apply.

          The company reserves the right to charge additional shipping fees in addition to standard shipping costs due to the dimensions and volume of the products.

          End of Terms and Conditions

Prepared by  T-Soft E-Commerce.