1-The records to be sent are brand new products in their sealed packaging. 2-The records are carefully packaged and delivered to the cargo company. 3-If you have a special note that you would like to be written on the GIFT PACKAGE for the records to be sent as gifts, you can send it to us. 4-Since records are cultural products with collection value, it is not possible to return products whose packaging has been opened or used. *Product returns are only valid if the product arrives damaged and a cargo report has been kept. 3-IMPORTANT NOTE: FOR RETURNS AND EXCHANGES, THE ORIGINALITY OF THE PRODUCT MUST NOT BE IMPROVED WHEN SENDING THE PRODUCT.